Greenchill voluntarily allows returns for a change of mind: a maximum of 10 calendar days for flowers, resins, hash, pollen and other products for smoking; a maximum of 30 calendar days for other physical products. The period starts on the day after receipt. You must notify us of the return and hand the products to Swiss Post no later than the last day of the applicable period; keep proof of posting. This is the deadline for dispatching the return, not for its arrival at our premises.
Products must be unused, unopened, complete and in their intact original packaging, with original seals intact where present. For smoking products in heat-sealed pouches, the original heat seal and tamper seal must remain intact: a pouch that has been opened and resealed is not eligible for a voluntary return. Products must have been stored according to the instructions provided. These conditions also apply to promotional items. Deterioration caused by improper storage or handling after receipt is not a pre-existing defect.
To notify us of a return, email contact@greenchill.ch or use our contact form, stating the order number and the items concerned. Include proof of purchase with the return and protect the products adequately for transport. The return address is shown below. You do not need to wait for our reply to meet the posting deadline: you may notify us and dispatch the return within the period without waiting for our response. Items posted after the deadline are not eligible for a voluntary return.
Greenchill Sarl
C/O FORVIS MAZARS SA
Chemin de Blandonnet, 10
1214 Vernier - Genève
Suisse
Company number: CHE-299.381.410
contact@greenchill.ch
+41768041200
Contact form
For a voluntary return, you pay the return shipping costs. Any paid initial shipping option that has already been provided is not refunded. Return postage you have paid directly to Swiss Post will not be deducted again from your refund. A service with proof of posting and tracking is recommended. For an acknowledged defect or an error attributable to Greenchill, contact us to arrange appropriate handling; necessary costs are not treated as those of a simple change of mind.
After receipt, we check compliance with the voluntary return conditions and inform you of the outcome. For an eligible return, the price actually paid for the returned items is refunded within 14 calendar days of receiving them, using the original payment method or, with your agreement, by bank transfer. Bank processing times may apply in addition. Any refusal will be explained. Store credit will not be imposed instead of a refund. Separate rules apply to defect claims.
The voluntary periods of 10 and 30 days and the requirement for unopened packaging do not limit applicable rights in the event of a pre-existing defect or a picking error. This also applies to smoking products, not only accessories. Examine the goods as soon as possible after receipt and report any defects found without delay; for a hidden defect, notify us without delay after discovery. Describe the problem and retain the product, its packaging and, if available, its batch number for examination. The remedy depends on the established defect and applicable Swiss law; a claim does not automatically result in a refund.
New versions of the terms apply to future orders after they have been made available and accepted. They do not retrospectively reduce rights attached to an earlier order, including any return offer already granted. The French text and its translations express the same commercial terms.
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