Greenchill Sarl
C/O FORVIS MAZARS SA
Chemin de Blandonnet, 10
1214 Vernier - Genève
Suisse
Company number: CHE-299.381.410
contact@greenchill.ch
+41768041200
Contact form
Greenchill Sarl operates the online store www.greenchill.ch. Orders are delivered exclusively to addresses in Switzerland. The website’s different languages are provided to help our customers understand its content; they do not extend our delivery area.
Purchases are restricted to persons aged 18 or over. By placing an order, you confirm that you meet this requirement. Greenchill may request age verification before fulfilling the order.
Your contracting party is Greenchill Sarl. Before submitting an order that entails an obligation to pay, check the products, quantities, contact details and shipping method. The sales contract takes effect once Greenchill has confirmed the order and received payment. The applicable terms are those communicated and accepted when the order was placed, in the language used for that order. The payment period does not allow these terms to be changed retrospectively.
Products are offered subject to availability. If an ordered item is unavailable, we will inform you and refund the corresponding amounts already paid. A replacement product or store credit will only be agreed with your consent. Any other statutory rights remain unaffected.
Prices are stated in Swiss francs (CHF), including applicable taxes. The total amount and any charges for the shipping option are shown before you confirm the order. The price accepted when ordering remains applicable to that order; subsequent changes apply to future orders.
Payment methods offered are bank transfer, Twint and PostFinance, according to the options displayed at checkout. Cheques and Western Union are not accepted. For bank transfers, include the order number and make payment within 7 days of ordering. If payment is not made within this period, the order may be cancelled. We will inform you if a payment is declined.
PostFinance
IBAN : CH43 0900 0000 4181 7549 0
BIC : POFICHBEXXX
Promotional codes apply under the conditions announced for each offer. Their use does not allow Greenchill to arbitrarily cancel a validly concluded order. Rights in cases of fraud or legally relevant error remain reserved.
For a cancellation request before dispatch, contact us promptly; whether cancellation is possible depends on the order’s progress and your statutory rights. Payment does not remove those rights or the applicable voluntary return offer. If there is a substantiated suspicion of fraud or a payment issue, we may suspend processing for verification and inform you. Any amounts owed to the customer upon cancellation will be returned.
Standard delivery within Switzerland is free and uses Swiss Post ordinary A Mail, without tracking or postal liability coverage for loss or damage. Registered delivery with tracking is available for CHF 6.–; Swiss Post’s liability is limited to CHF 500.– under its terms and exclusions. This limit is not an automatically payable fixed compensation amount.
We aim to dispatch within 24 working hours after receiving payment. A Mail delivery is expected on the next working day after posting, Monday to Saturday; registered mail is normally delivered on the next working day, Monday to Friday. Public holidays and exceptional circumstances may affect these estimates. A delay does not remove statutory rights.
For sales involving shipment, the risk of accidental loss or damage passes to the buyer once the goods for their order have been specifically allocated and actually handed to Swiss Post for dispatch, subject to mandatory provisions, special circumstances or a contrary undertaking. With A Mail, accidental loss after this transfer does not entitle the buyer to a refund or replacement shipment at Greenchill’s expense. This rule does not cover a pre-existing defect, a picking or addressing error attributable to Greenchill, inadequate packaging, failure to dispatch, or any other liability attributable to Greenchill. If disputed, the handover for dispatch must be capable of being established.
If an order does not arrive, is damaged, or the tracking is disputed, contact contact@greenchill.ch with your order number and available evidence. We will examine the situation and take the steps required of the sender with Swiss Post; your cooperation may be necessary. A tracking status of “delivered” may be challenged and does not prevent this review. For registered mail, any postal compensation depends on Swiss Post’s terms and investigation, without removing any rights you may exercise against Greenchill.
Greenchill voluntarily allows returns for a change of mind: a maximum of 10 calendar days for flowers, resins, hash, pollen and other products for smoking; a maximum of 30 calendar days for other physical products. The period starts on the day after receipt. You must notify us of the return and hand the products to Swiss Post no later than the last day of the applicable period; keep proof of posting. This is the deadline for dispatching the return, not for its arrival at our premises.
Products must be unused, unopened, complete and in their intact original packaging, with original seals intact where present. For smoking products in heat-sealed pouches, the original heat seal and tamper seal must remain intact: a pouch that has been opened and resealed is not eligible for a voluntary return. Products must have been stored according to the instructions provided. These conditions also apply to promotional items. Deterioration caused by improper storage or handling after receipt is not a pre-existing defect.
The voluntary periods of 10 and 30 days and the requirement for unopened packaging do not limit applicable rights in the event of a pre-existing defect or a picking error. This also applies to smoking products, not only accessories. Examine the goods as soon as possible after receipt and report any defects found without delay; for a hidden defect, notify us without delay after discovery. Describe the problem and retain the product, its packaging and, if available, its batch number for examination. The remedy depends on the established defect and applicable Swiss law; a claim does not automatically result in a refund.
For questions or complaints, contact us by email or through the contact form. We aim to reply within 24 to 48 working hours. A request received by email will not be disregarded solely because it was not submitted through the form.
Greenchill’s liability is determined under Swiss law. No clause is intended to exclude liability that cannot lawfully be excluded, particularly for intentional misconduct or gross negligence. The specific shipping rules do not remove applicable rights in the event of a product defect or fault attributable to Greenchill.
These terms are governed by Swiss law. The parties favour an amicable resolution without restricting their rights to take legal action. Subject to mandatory rules on jurisdiction under Swiss law, particularly for consumer contracts, the competent courts of the canton of Geneva are designated.
New versions of the terms apply to future orders after they have been made available and accepted. They do not retrospectively reduce rights attached to an earlier order, including any return offer already granted. The French text and its translations express the same commercial terms.
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